Return & Refund Policy

Since we sell food products, returns are allowed only in specific cases to maintain quality and safety standards.

Eligible for Return / Refund

You may request a return or refund if:

●      You received a damaged product

●      You received a wrong item

●      The product packaging is tampered or defective

Conditions:

●      The issue must be reported within 24 hours of delivery

●      You must provide clear photos or videos of the product and packaging

●      The product must be unused and in its original condition

Not Eligible for Return

Returns will not be accepted in the following cases:

●      Opened or consumed products

●      Change of mind after purchase

●      Incorrect shipping address provided at the time of order

●      Delivery delays caused by courier partners

●      Minor variations in product appearance or packaging

Refund Process

●      Once your request is reviewed and approved, the refund will be processed within 5–7 working days

●      Refunds will be credited to your original payment method

●      In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

Contact for Returns

To request a return or report an issue, please contact us at:

📧 care@lotusmakhana.in

Please include:

●      Order ID

●      Photos/videos of the issue

●      A brief description of the problem

Our team will review the request and assist you as soon as possible.